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Human Centered Management

5 Pillars of Organizational Quality and Global Sustainability

We have never had more freedom to acquire information to make decisions, and organizations have never been so pressed to demonstrate accountability as they communicate with better informed customers and users. People who work IN an organization must also work FOR the organization to accomplish its mission. In this environment, humans are no longer just a resource; they are the reason an organization exists. New constructs are needed to ensure this human-centered paradigm shift.

This book sets out the rationale for this shift and stimulates the discussion and the discovery of effective approaches and solutions to innovate for social and environmental good. Written by an expert in quality standards, the book offers a coherent model which synchronizes the organizational structure with the talent required to develop resilient and agile work environments. New strategies to develop talent will be critical, and multidisciplinary approaches from scholars and practitioners from around the world will be required to effectively collaborate and articulate the solutions. The proposition in the book focuses on continuous improvement and interdisciplinary collaboration between scholars and practitioners across different industries, sectors, and national borders in order to address the unavoidable disruptions in the global VUCA environment.

The time is ripe to reconsider the reasons why we organize, and why we spend at least a third of our lives working with others. Maria-Teresa Lepeley reminds us of the need to keep people as the ultimate goal of organizations.  

Miguel R. Olivas-Luján, Ph.D. Professor, Clarion University of Pennsylvania and Chairperson of the Management Education and Development division of the Academy of Management (2017-18)

In her book, Lepeley proposes 5 Pillars to strengthen management and attain sustainability. All are very pertinent and helpful in the management of disruption. Her practical and direct style reaches out to readers from all parts of the world! 

Dr Paola Ochoa Pacheco, Graduate School of Management, ESPAE, Ecuador

An effective, systematic and realistic model to advance from the resource/process approaches of the 20th century to the Human Centered Management paradigm that is essential for organizations of the 21st century. A timely solution to meet the increasing challenges of the global VUCA environment.    

Dr Katherina Kuschel, Lazaridis School of Business & Economics, Wilfrid Laurier University, Canada

An extraordinary opportunity for exploring and acquiring a really useful perspective on the human side of management and organizations.

Erich Spencer Ruff, Associate Professor of Management and International Business, University of Chile

This book represents a novel and powerful tool for decision-making. It provides the reader with diverse insights to evaluate and analyze different organizations in the current volatile, uncertain, complex and ambiguous (VUCA) global environment.

Dr Lydia Arbaiza, Director of Institutional Programs, ESAN University, Peru

The author of this book has actually been in the role of a human centered manager and change agent. Her insights into human capital and talent management are truly meaningful in order to avoid and improve upon the errors of the past.

Ronald Tarr, Former Director of the Institute for Simulation and Training, University of Central Florida

PART I Why Human Centered Management?

Chapter 1 - A paradigm shift that is long overdue

Chapter 2 - Human Centered Management: Roots and evolution 

Chapter 3 - Disruptions: challenges or opportunities?

 

PART II      Four (of five) Pillars of Organizational Quality and Sustainability 

Chapter 4 - Pillar 1: Human Capital

Chapter 5 - Pillar 2: Disruption Resilience

Chapter 6 - Pillar 3: Talent Management  

Chapter 7 - Pillar 4: Agility 

 

PART III   Human Centered Quality Management:  The fifth and Essential Pillar of Sustainability

Chapter 8 - Pillar 5: Sustainable quality standards

Chapter 9 - Human Centered Management Model for Quality and Sustainability

Chapter 10 - 7 Management Areas and score points

Chapter 11 - Organization Improvement Report

MARIA-TERESA LEPELEY is the President & CEO at Global Institute for Quality Education and co-editor of Human Centered Management in Executive Education. She has been a member of the Board of Examiners of the Baldridge National Quality Awards of the United States and adviser to National Quality Award Programs in Latin America.

 

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