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The Social Licence to Operate

Your Management Framework for Complex Times

The "social licence to operate" began as a metaphor to bring attention to the need for companies to earn acceptance from their host communities. Today, it is a necessary management framework for complex times.

A social licence strategy is essentially a stakeholder engagement strategy for navigating complex socio-political environments. This book provides the framework, tools and case studies a company needs to create a foundation for truly sustainable community development.

This 90-minute guide will enable you to: define the social licence to operate; make the business case for actively managing your social licence to operate; measure the social licence to operate; develop a step-by-step plan to restore, build, maintain and enhance your company’s social licence; and report on your social licence.

This book is for managers in any company facing rising social scrutiny due to unwanted social or environmental impacts. You may be working in natural resources, renewable energy, oil and gas, forestry, construction, manufacturing, retail, food processing, pharmaceuticals or any industry that is facing rising stakeholder expectations and increasing criticism.

Leeora Black's book combines the best of both worlds: firstly, academic precision and theoretical knowledge and secondly, an in-depth understanding of dynamics in social networks which Leeora Black gained in her work as a consultant. 

Dr. Julia Roloff, ESC Rennes School of Business

Introduction

1. From metaphor to management approach

2. The business case for the social licence

3. Stakeholder networks and stakeholder engagement capabilities

4. Measuring the social licence

5. Developing a social licence strategy

6. Using international frameworks for your social licence

7. Conclusion

DR LEEORA BLACK is Managing Director of the Australian Centre for Corporate Social Responsibility, a specialist management consulting and training firm based in Melbourne, Australia. She is a globally recognized authority on social responsibility.

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