7. Marketing in the age of sustainable development
Frank-Martin Belz, Technische Universität München, Germany
In the age of sustainable development classical
approaches of marketing are challenged. Sustainability marketing goes beyond
conventional marketing thinking. It is about building and maintaining
sustainable relationships with customers, the social environments and the
natural environment. The managerial approach of sustainability marketing
differentiates six steps: analysis of socio-ecological problems; consideration
of consumer behaviour; normative sustainability marketing; strategic
sustainability marketing; operational sustainability marketing; and
transformational sustainability marketing. The mainstreaming of sustainability
in the theory and practice of marketing is far from being reality. Here,
marketing scholars and practitioners have a crucial role to play in the 21st
century.
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